About delivery
Delivery Time
Shipping times vary depending on the product ordered. Please check each product's detail page.
For pre-order items, delivery will be after the release date.
※For products where the shipping time is not stated on the product detail page, we will ship them within 7 business days (excluding Saturdays, Sundays, public holidays, New Year holidays, and summer holidays) after confirming payment for convenience store/Pay-easy payments, or after confirming your order for other payment methods.
※Please note that this is a "shipping" date, not a "delivery" date, so the actual delivery time may vary depending on your location and transportation conditions.
※If you order items with different estimated shipping dates at the same time, all items will be shipped together according to the latest estimated shipping date.
※For merchandise sold at concert venues or events, shipping may take more than 7 business days depending on inventory status.
Please note that delivery may be delayed for the following reasons:
・High volume of orders
・Temporary stock-out of products
・Delivery impossible due to force majeure such as weather conditions
・Delay in product production
・Incomplete order or payment due to incorrect amount, etc.
・Temporary suspension of shipping operations due to summer holidays, New Year holidays, or long consecutive holidays
Shipping Confirmation
Once your order has been shipped, a shipping notification email will be sent as support information. Please check it.
Clicking the "View Order" button in the email will take you to a page displaying the "Shipping Carrier" and "Tracking Number".
Clicking on the "Tracking Number" will take you to the shipping carrier's inquiry site, where you can check the shipping status.
If you are a registered member, you can log in through "My Page" and also find the "Shipping Carrier" and "Tracking Number" in your "Order History".
Shipping Carrier and Delivery Method
Delivery will be made by either Sagawa Express, Yamato Transport, or Japan Post. You cannot specify a shipping carrier.
※We cannot accept requests for specific delivery dates or times, specific delivery methods, or special packaging for gifts.
※We cannot accept orders for delivery to a carrier's business office, post office, or convenience store for pickup.
Consolidation and Split Shipments
We cannot consolidate or split shipments of products after an order has been placed.
Items ordered at the same time will be shipped together once all items are available. Items ordered separately will be shipped separately.
Shipping Costs
Shipping within Japan
Nationwide flat rate
Standard shipping: 880 yen (tax included)
International shipping
The cost varies depending on the country and region. Please check on the payment page.
※Our store uses the DDU (Delivered Duty Unpaid) method.
Customs duties, import taxes, and taxes (VAT) may be incurred upon receipt of the package if it arrives in the destination country/region/state, and these charges may be borne by the customer.
※Please comply with all laws and regulations stipulated in the destination country/region/state.
※Customs conditions vary depending on the destination, so please contact the relevant customs authority for details.
Receiving Your Order
If you are not available to receive your order upon delivery, please follow the instructions on the delivery company's absentee notice or similar document to arrange for receipt of your product.
If the product is not received within the storage period, it will be returned to natorium. Official Store.
Please contact us via the dedicated inquiry form on the "Frequently Asked Questions" page within 2 weeks of the return.
If 2 months have passed since the return, your order will be canceled.
※As a general rule, refunds will not be issued for cancellations.
※Round-trip shipping costs for reshipment will be borne by the customer.
※If there are repeated instances of refusal to accept delivery, prolonged absence, or reshipments due to customer's convenience, we may restrict your use of our services. Please ensure you receive your products.
International Shipping
Delivery areas
China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, United Kingdom, Austria, Denmark, Greece, Poland, Sweden, Switzerland
※Due to system maintenance, shipping to EU countries is temporarily suspended.
Shipping costs vary depending on the destination country and region. Please check on the payment screen.
※We cannot ship to PO boxes.