User Guide
How to register
To use "natorium. Official Store", you must register your customer information.
Please follow the steps below to complete the registration process.
Please follow the steps below to complete the registration process.
1. Check the Privacy Policy. Go to the [New User Registration] page.
Please read the notes and privacy policy carefully, and only if you agree, enter your name, email address, and password and press the "Create" button.
*By clicking the [Create] button, you agree to the privacy policy.
Please read the notes and privacy policy carefully, and only if you agree, enter your name, email address, and password and press the "Create" button.
*By clicking the [Create] button, you agree to the privacy policy.
2. Access the registration page. An email stating "[natorium. Official Store] membership registration complete" will be sent to your registered email address.
You can continue shopping by clicking the "Visit Shop" link in the email.
You can continue shopping by clicking the "Visit Shop" link in the email.
*If you do not receive the email, it may be because the email address you registered is incorrect or you have set up domain-specific reception.
Please set up your email address so that you can receive emails from noreply@natorium-store.jp and then send it again.
*The following email addresses cannot be used. Please use a different email address.
@hotmail.com
@outlook.jp
@outlook.com
@live.jp
Please set up your email address so that you can receive emails from noreply@natorium-store.jp and then send it again.
*The following email addresses cannot be used. Please use a different email address.
@hotmail.com
@outlook.jp
@outlook.com
@live.jp
3. Customer Information Registration Customer information can only be registered once per person. Please note that duplicate registrations are not permitted.
Please note that you cannot register for delivery to a delivery company office, post office, or convenience store.
*When entering your name and address, old characters may not be displayed correctly due to system issues. If your name contains old characters, please enter them in the new characters (such as 邉, 邊, 邙).
Also, please do not use Roman numerals (I, II, III, etc.) or machine-dependent characters (such as Co., Ltd. or No.) as they may cause garbled characters.
Please note that you cannot register for delivery to a delivery company office, post office, or convenience store.
*When entering your name and address, old characters may not be displayed correctly due to system issues. If your name contains old characters, please enter them in the new characters (such as 邉, 邊, 邙).
Also, please do not use Roman numerals (I, II, III, etc.) or machine-dependent characters (such as Co., Ltd. or No.) as they may cause garbled characters.
Ordering Procedure
1. Product Selection Please select the product you want to purchase. You will then be able to view the product details.
2. Once you have decided on the products you want to add to your cart, select the quantity and press the [Add to Cart] button.
Once all the items you want are in your cart, please check the items on the cart screen and proceed to [Purchase].
*At this point, the product has not yet been reserved. Your order will be confirmed once an "order number" is issued on the order completion screen.
Once all the items you want are in your cart, please check the items on the cart screen and proceed to [Purchase].
*At this point, the product has not yet been reserved. Your order will be confirmed once an "order number" is issued on the order completion screen.
3. Enter your email address and shopping password. If you have already registered or are shopping for the first time or more, please enter your registered email address and password and press the [Login] button.
After logging in, please proceed to [Purchase] again.
If you have not yet registered, please click "Create an account" and go through the registration process.
After logging in, please proceed to [Purchase] again.
If you have not yet registered, please click "Create an account" and go through the registration process.
4. Enter your shipping address and payment method
[Shipping address]
Please enter your name, address, and phone number.
*Please double check that you have entered the correct address and room number.
[Payment method]
Please select from the payment methods displayed.
*Depending on your payment method, a billing address field may be displayed, but please select [Same as shipping address].
Even if you change your address by selecting [Use a different billing address], we will not send an invoice to the new address.
[Shipping address]
Please enter your name, address, and phone number.
*Please double check that you have entered the correct address and room number.
[Payment method]
Please select from the payment methods displayed.
*Depending on your payment method, a billing address field may be displayed, but please select [Same as shipping address].
Even if you change your address by selecting [Use a different billing address], we will not send an invoice to the new address.
5. Order Complete Please carefully check the information you entered and press the "Pay Now" button.
If you choose convenience store payment, after pressing the "Pay now" button, you will be redirected to the KOMOJU payment page.
Select the convenience store you wish to use and press the "Purchase" button.
*At this point, your order will be completed.
*The customer number, confirmation number, and payment deadline required for payment will be displayed (items will vary depending on the convenience store selected). Please be sure to print them out or make a note of them.
After checking your payment information, click the [Return to natorium. Official Store] button to return to natorium. Official Store.
The order completion screen will be displayed, so please print it out or make a note of it, and be sure to check the "Order History" on your [My Page].
Please make sure to keep your order number as it will be required when you contact us.
We will also send an "Order Completion Email" to your registered email address as support information.
*If you do not receive the email, it may be because the email address you registered is incorrect or you have set up domain-specific reception.
Please set up your account so that you can receive emails from noreply@natorium-store.jp.
Even if you do not receive the email due to your reception settings, if your order is displayed in the "Order History" on your [My Page], your order has been accepted.
[For those who selected convenience store payment]
If you have selected convenience store payment, KOMOJU will send you an email with the number required for payment when you press the "Purchase" button.
*If you do not receive the email, it may be because the email address you registered is incorrect or you have specified domain reception settings.
Please set up your email to receive emails from no-reply@komoju.com before using this service.
If you choose convenience store payment, after pressing the "Pay now" button, you will be redirected to the KOMOJU payment page.
Select the convenience store you wish to use and press the "Purchase" button.
*At this point, your order will be completed.
*The customer number, confirmation number, and payment deadline required for payment will be displayed (items will vary depending on the convenience store selected). Please be sure to print them out or make a note of them.
After checking your payment information, click the [Return to natorium. Official Store] button to return to natorium. Official Store.
The order completion screen will be displayed, so please print it out or make a note of it, and be sure to check the "Order History" on your [My Page].
Please make sure to keep your order number as it will be required when you contact us.
We will also send an "Order Completion Email" to your registered email address as support information.
*If you do not receive the email, it may be because the email address you registered is incorrect or you have set up domain-specific reception.
Please set up your account so that you can receive emails from noreply@natorium-store.jp.
Even if you do not receive the email due to your reception settings, if your order is displayed in the "Order History" on your [My Page], your order has been accepted.
[For those who selected convenience store payment]
If you have selected convenience store payment, KOMOJU will send you an email with the number required for payment when you press the "Purchase" button.
*If you do not receive the email, it may be because the email address you registered is incorrect or you have specified domain reception settings.
Please set up your email to receive emails from no-reply@komoju.com before using this service.
<Caution>
1. The payee name on the receipt, which is your "customer copy," is "DEGICA."
2. Please be sure to keep the original receipt and payment slip issued when you complete payment at a convenience store. (If you cannot confirm proof of payment, we may not be able to provide support after your purchase.)
1. The payee name on the receipt, which is your "customer copy," is "DEGICA."
2. Please be sure to keep the original receipt and payment slip issued when you complete payment at a convenience store. (If you cannot confirm proof of payment, we may not be able to provide support after your purchase.)